Help Desk Internship | Office of Information Technologies
Job Class: This is a part-time intern position (10 – 15 hrs. per week depending on class schedule) which lasts the academic year. Full-time employment is available during the summer. The wage is dependent upon previous experience and ranges from $12.00 to $14.50 per hour.
Supervisor: Help Desk Supervisor
The person in this position, as a member of a support team, provides technical services to end users of Windows and Mac OS computers, laptops, smart phones and other mobile devices. The incumbent provides primary level support to end users via the phone, Internet, remote PC control, and on-site, solving client software functionality, network connectivity, and other computer related problems.
The Help Desk intern will work in collaboration with all offices of the Diocese, its schools and parishes.
Minimum of six months support and configuration experience in a networked environment.
Excellent oral and written communications skills.
Must possess excellent troubleshooting and organizational skills.
Support level expertise in standard software and hardware not limited to but including:
|Windows Registry||NIC cards||MS Office 2013 suite|
|Windows 7, 8.1, 10||IBM, Compaq/HP, Dell PCs||Laser & inkjet printers|
|E-mail clients||Anti-virus clients||Adobe Creative Cloud|
|Wireless configurations||iTunes & iCloud||File sharing tools (e.g. FTP, telnet)|
|Web browsers||Office 365||MDM software|
|Apple OS X & Yosemite||Service Desk software||VPN & RDP software|
|iOS 8 & 9|||||
Please send resume and the names and numbers of two references to: email@example.com.